Author Archives: Dawn Davies

2016 Financial Information

All GP practices are required to declare the mean net earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. This is required in the interests of the greater public accountability recognising GP pay is ultimately funded from the tax paid by the public.

The average pay for GPs working at Westfield Surgery in the last financial year was £34,067 before tax and National Insurance. This is for 1 full time GP, 3 part time GPs and no locum GPs (who worked in the practice for more than six months).

CQC

The practice was inspected in April of this year and we are delighted that they found our services to be Caring, Responsive to People’s Needs and Effective.

For a copy of the full report please click here.

Patient Partner

The new telephone system Patient Partner is now installed, this enables you to book routine pre-bookable appointments with a GP 24-7.

To use this new automated system call the surgery as normal on 01761 436333 and select option 1. You will need to ensure that the number we hold on your record is the same number you enter when prompted. If the numbers do not match you will not be able to use the automated system.

In the future we are hoping to extend the services provided by the automated system.

Doctors Take Charge!

Patients who attended the surgery on Tuesday 20 January 2015 may have noticed that the receptionists looked remarkably like their doctors for that day! The reception team were away team building, and training on a new telephone system that is going to be with us over the next month or so.  This telephone system will allow you to book appointments or re-order repeat medication using your standard phone or mobile.

The doctors just about survived their new duties, but in a large part due to our helpful and supportive patients. Seeing how receptionists have to cope under pressure has been a useful learning exercise, and we will continue to look at the ratio of emergency same day appointments, to those that can be booked further in advance.