We try our best at all times to meet patient needs but we welcome constructive comments, suggestions and complaints.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish the matter to be settled as quickly, and amicably, as possible.
We are happy to receive your comments etc. In writing, via e-mail or in person.
Please address or ask to speak to the Practice Manager.
If your complaint has been investigated by the practice and you are not happy with how
the practice has handled this then you may consider contacting the following advice
agencies:
NHS Bath and North East Somerset Clinical Commissioning Group Patient Advice and
Liaison Service (PALS)
PALS is impartial and will work with you to try to resolve a difficulty or problem and can act on your behalf if you wish. We will discuss with you the best ways to resolve your concerns or problems and will agree with you what action to take for your individual circumstances, contact us on:
Freephone: 0300 013 4762
Email: BSCCG.Feedback@nhs.net
Address: PALS and Complaints Manager, NHS Bath and North East Somerset Clinical
Commissioning Group, 1 st Floor, Kempthorne House, St Martin’s Hospital, Clara Cross Lane, Bath BA2 5RP.
NHS England
By post to: NHS England
PO Box 16738
Redditch
B97 9PT
By email to: england.contactus@nhs.net
If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.
By telephone: 0300 311 22 33
Our opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am.
Health Services Ombudsmen
Telephone: 0345 015 4033
Textphone: 0300 061 4298
(open 8.30am – 5.30pm, Monday to Friday)
Email: phso.enquiries@ombudsman.org.uk
Website: www.ombudsman.org.uk
