Out of hours cover at night, weekends and on Bank Holidays is now provided by NHS 111 Emergency Services. The telephone number is 111.
Please be ready to give the name, address and phone number of the patient and full details of the problem.
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:
- You need medical help fast but it’s not a 999 emergency.
- You think you need to go to A&E or need another NHS urgent care service.
- You don’t know who to call or your GP surgery is closed.
- You need health information or reassurance about what to do next. For less urgent health needs, contact your GP (when open) or local pharmacist in the usual way.
For immediate, life-threatening emergencies, continue to call 999.
Hard of hearing patients
Textphone service
Patients who are deaf, hard of hearing or speech impaired can use a textphone to access the NHS 111 service or NHS Direct’s 0845 4647 service.
Contacting NHS 111
Patients can contact NHS 111 by dialing 18001 111.
NHS 111 call handlers are trained to recognise these calls and to help patients with specific communication needs.
If the patient needs to be transferred to an NHS 111 clinical adviser for further assessment, the patient will be informed and asked to stay connected whilst the call is transferred. As part of the handover, the call handler will inform the clinical adviser of the patient’s sensory impairment.
If a patient needs to be referred to another healthcare provider, a note that the patient has a sensory impairment will be included in the information sent to the healthcare provider
